SMS Privacy Policy

Last updated: October 2025

Rival IT provides conversational SMS messaging to communicate with clients and partners about scheduling, ticket updates, account alerts, and service notifications. This Privacy Policy explains how we handle information related to SMS messages sent or received.

Information We Collect

  • Mobile phone number and contact details you provide

  • Message content and delivery status (metadata)

  • Technical data for security and troubleshooting

How We Use SMS Data

  • To send service-related texts (scheduling, ticket updates)

  • To troubleshoot delivery and improve reliability

  • To comply with legal or security obligations

No Sale or Third-Party Sharing

We do not sell or share mobile phone numbers, SMS opt-in data, or message content with third parties for marketing or advertising.

We may share data only with service providers or carriers as required to deliver SMS or comply with laws.

Message Frequency & Rates

Message frequency varies depending on your requests.

Message and data rates may apply.

Your Choices

Contact

Rival IT

222 S Church Street STE 215M, Charlotte, NC 28202

+1 (704) 970-6737 · [email protected]

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